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Mission & Values

What we believe

We believe fully actualized senior living is more than nice amenities and quality care. Those are table stakes. Only when our residents feel embraced by the compassion, empathy and support of team members, and the kindness of neighbors, can they experience optimal well-being and truly feel at home.

a person holding a person's hand

Our mission

For residents and employees, Milestone Retirement offers living and working environments rooted in a culture of care, with personalized service and rewarding work experiences tailored to individual needs, circumstances and goals. Every decision we make is based on ensuring our ability to keep our promises to our stakeholders today and for the long term.

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Our Values

We always strive to do the right thing.

A better company and a better world start with us. We give our best and set an example we can be proud of in our words and deeds.

We own our successes and our mistakes in equal measure.

Only by being accountable can we move forward. Pointing fingers is not our style.

We improve continuously.

Circumstances change, but our quality of care never does. We’re curious, we adapt and we’re not afraid to try new things.

We have heart.

When we feel cared for, we provide better care in turn. We make sure our residents and teammates feel valued, heard, and appreciated. We want each other around for a long time.

We are a mutual respect zone.

We sincerely embrace everyone’s value – customers, teammates, families, and partners – as human beings.

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Our care philosophy

We believe that our one-of-a-kind residents deserve one-of-a-kind service. We provide individualized care and a full range of living options, meeting our residents right where they are. Our communities offer a continuum of care with highly trained caregivers supporting residents to their highest level of independence. Whatever your needs are, we look forward to the privilege of serving you.

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a person with her arms crossed

Meet Our Executive Director

“I’m proud to lead our team of caring, dedicated professionals. I invite you to take a personal tour and experience our Culture of Caring for yourself.” – Nikki Bowler, Executive Director